Tasks required:
- Answer incoming calls from customers with inquiries
- Attract potential customers by answering product and service questions and suggesting information about other products and services
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintain customer records by updating account information
- Maintain financial accounts by processing customer adjustments
- Provide feedback and solutions for the continuous improvement of processes
- Assist various departments in facilitating sales of all products in the company portfolio
Requirements:
- Proven work experience as a Customer Service Representative or relevant role is required
- Working knowledge of relevant computer programs (e.g. CRM software,) and telephone systems
- Ability to call, connect, and interact with potential customers
- Knows how to craft responses and do meaningful conversations with a pleasing personality
- Clear and concise communicator with effective verbal communication skills
- Self-disciplined and organized; able to consistently hit daily and monthly targets with limited supervision
- Ability to multitask, prioritize and manage time effectively
- Proficiency in English and Spanish is a must
