Tasks required:
- Handle inbound and/or outbound calls to offer and educate the customers on the benefits of the products and/or services of the client to promote sales
- Cold call prospects to sell the products and services of the client
- Provide information about product’s features, prices etc. and present their benefits
- Ask pertinent questions to understand the customer’s requirements
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs
- Email clients to answer any questions, schedule meetings with a salesperson, or reschedule meetings as needed
- Communicate customer and prospect product pain points to appropriate departments
- Maintain a well-developed pipeline of prospects
- Develop strong, ongoing relationships with prospects and customers
- Upsells customers to larger products, more extensive packages, or higher priced services
- Keep detailed record of call logs and enter data accurately and consistently into the company’s database
- Must have the ability to create responses aligned with the company’s messaging and drive the conversation to an appointment
- Generate and source out leads through various channels
- Other ad hoc tasks that would be assigned
Requirements:
- Proven work experience as a virtual Sales Representative is required
- Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Experience in B2B and/or B2C sales
- Ability to call, connect, and interact with potential customers
- Knows how to craft responses and do meaningful conversations
- Clear and concise communicator with a neutral English accent and effective verbal communication skills
- Self-disciplined and organized; able to consistently hit daily and monthly targets with limited supervision
- Highly organized and detail-oriented; able to efficiently prioritize multiple tasks
- Ability to work independently and in a team-oriented environment
