Responsibilities:
- Cold call people using a given phone directory to sell products or solicit donations.
- Answer incoming calls from prospective customers.
- Use scripts to provide information about the product’s features, prices, etc., and present their benefits.
- Ask pertinent questions to understand the customer’s requirements.
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
- Record the customer’s personal information accurately in a computer system.
- Deal with complaints or doubts to safeguard the company’s reputation.
- Go the “extra mile” to meet sales quota and facilitate future sales.
- Keep records of calls and sales and record useful information.
Requirements:
- Minimum 3 years of work experience or any job-related.
- Proven experience as a telemarketer or similar sales/customer service role.
- Proven track record of successfully meeting sales quotas preferably over the phone.
- Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Excellent communication and presentation skills
- Proficient in English
- Skilled in negotiation and dealing with complaints.
- Persistent and results-oriented
- Patient and able to handle customer rejection.
