Core Competencies:
- Ethics. Works with integrity; Upholds organizational values
- Dependability. Follows instructions, and responds to management direction; results oriented and committed to achieving objectives and tasks as required
- Teamwork and Collaboration. Exhibits objectivity and openness to other’s views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively
- Professionalism. tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration; Accountable for all actions and decisions
- Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values
- Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
- Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results
Job Overview:
We are hiring an Entry-Level IT Support Specialist for our remote BPO team to provide technical support, troubleshoot issues, set up accounts and VPNs, and manage backups and security updates. The ideal candidate has good English skills, basic knowledge of VPNs, firewalls, and cybersecurity, and experience with remote access tools like RDP, SSH, VNC, AnyDesk, and TeamViewer.
Key Responsibilities:
- Provide basic technical support via chat, email, or ticketing systems.
- Troubleshoot common hardware, software, and connectivity issues.
- Assist in setting up user accounts, email access, remote work tools, and VPN connections.
- Perform vulnerability scans, apply patches, and manage cloud-based backup and disaster recovery solutions.
- Maintain clear documentation of IT procedures, incidents, and system updates.
- Collaborate with client-side IT teams to align infrastructure and security requirements.
- Document and escalate unresolved issues to senior IT staff.
- Follow standard operating procedures and maintain service quality.
Requirements:
- 1 year of experience in remote IT support
- Good spoken and written English communication skills.
- Experience with remote tools such as RDP, SSH, VNC, AnyDesk, and TeamViewer.
- Basic understanding of VPNs and firewalls.
- Knowledge of computer systems, networks, and troubleshooting.
- Understanding of cybersecurity basics and data backup processes is a plus.
- Strong problem-solving skills and willingness to learn.
- Previous IT support experience is an advantage but not required.
Why Join Engaged Staffer?
- 100% work-from-home setup
- Long-term, stable projects with clients
- Career development
- Performance-based incentives
- Supportive team culture and professional IT leadership
- HMO on your 6th month
- Christmas Bonus
