Core Competencies:
- Ethics. Works with integrity; Upholds organizational values
- Dependability. Follows instructions, and responds to management direction; results oriented and committed to achieving objectives and tasks as required
- Teamwork and Collaboration. Exhibits objectivity and openness to other’s views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively
- Professionalism. tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration; Accountable for all actions and decisions
- Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values
- Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
- Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results
Job Overview:
We are seeking experienced Client Service Managers with a strong background in the insurance industry and proven expertise in medical benefits administration. Candidates should excel in client relationship management, problem-solving, and delivering outstanding service to both internal and external stakeholders.
Key Responsibilities:
- Manage client accounts with a focus on insurance-related services and medical benefits.
- Act as the primary point of contact for clients, ensuring high satisfaction and timely resolution of inquiries.
- Coordinate with internal teams to deliver accurate, efficient, and compliant service delivery.
- Maintain thorough knowledge of industry regulations, benefits structures, and claims processes.
- Prepare reports, monitor performance metrics, and recommend process improvements.
Requirements:
- Minimum 3–5 years’ experience in the insurance industry, specifically with medical benefits administration.
- Strong interpersonal and communication skills.
- Demonstrated ability to handle complex client accounts and resolve issues effectively.
- Proficiency with CRM systems and standard office software.
- Knowledge of relevant industry regulations and compliance requirements.
Ideal Candidate Attributes:
- Customer-focused with a proactive approach.
- Highly organized, detail-oriented, and adaptable in fast-paced environments.
- Strong analytical and problem-solving abilities.
Status:
Currently sourcing for our talent pool. Profiles will be provided to match client needs.
