Core Competencies:
- Ethics. Works with integrity; Upholds organizational values
- Dependability. Follows instructions, and responds to management direction; results oriented and committed to achieving objectives and tasks as required
- Teamwork and Collaboration. Exhibits objectivity and openness to other’s views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively
- Professionalism. tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration; Accountable for all actions and decisions
- Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values
- Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
- Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results
Job Overview:
We are seeking a Sales Coordinator to support the sales team by ensuring effective lead management through structured processes, clear communication, and timely follow-up. This role helps maintain an organized sales pipeline, coordinates between teams, and ensures that all leads are properly tracked and acted upon to drive business growth and efficiency.
Key Responsibilities:
- Actively monitor all inbound lead channels (e.g., website, email, and social media) to identify new enquiries in real time, and ensure every lead is promptly captured and stored in the CRM as Step 1 of the process.
- Conduct preliminary lead qualification by engaging with the prospect and applying priority tags and lead scoring criteria.
- Allocate each lead to the most suitable sales personnel, ensuring alignment with both expertise and current availability.
- Proactively follow-up on lead status with the salesperson.
- Maintain CRM hygiene: contact history, next actions, flagging incomplete entries to the respective salesperson.
- Prepare daily, weekly, and monthly lead performance reports.
- Prepare daily sales status, lead conversion, and follow-up pending reports.
- Share Weekly Sales Review Report with management (lead summary, quotation sent, orders booked.
- Support management in analyzing sales data and team performance.
Requirements:
- Excellent Communication Skills
- Excellent Follow-up Skills
- Polite and balanced temperament
- Excel and Dashboard Analytics Skills
- 2-3 years experience working on a CRM
- Highly organized and process-driven; enjoys structure, routines, and accuracy.
- Builds smooth working relationships across all levels.
- Takes ownership, stays consistent, and keeps CRM records clean and up to date.
- Prior experience in Inside Sales, Sales Coordination, or other structured, process-driven roles.
