Core Competencies:
- Ethics. Works with integrity; Upholds organizational values
- Dependability. Follows instructions, and responds to management direction; results oriented and committed to achieving objectives and tasks as required
- Teamwork and Collaboration. Exhibits objectivity and openness to other’s views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively
- Professionalism. tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration; Accountable for all actions and decisions
- Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values
- Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
- Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results
Job Overview:
The Human Resource Officer plays a vital role in supporting both staff and clients within a fast-paced outsourcing/BPO environment. The role involves managing end-to-end employee lifecycle processes — from background checks and onboarding to performance monitoring, employee relations, and client coordination. The HR Officer ensures smooth HR operations, consistent communication between the company and its clients, and a positive work experience for all staff.
Key Responsibilities:
- Conduct background checks, employment verification, and validation of pre-employment requirements for shortlisted candidates.
- Coordinate pre-employment documentation and ensure compliance prior to deployment.
- Facilitate onboarding and orientation sessions for new hires.
- Maintain and update employee records and HR databases.
- Serve as the first point of contact for employee concerns, issues, or HR-related queries.
- Conduct weekly check-ins with staff to monitor performance, attendance, and well-being.
- Communicate with clients regarding staff performance, attendance, and general feedback.
- Coordinate with internal departments and account managers to address performance or behavioral issues.
- Support initiatives that promote employee engagement, motivation, and retention.
- Monitor employee performance in coordination with clients and account managers.
- Document performance discussions, feedback, and disciplinary actions when necessary.
- Ensure timely communication and follow-through on client feedback or requests related to staff performance.
- Assist in performance appraisals and provide data or reports to management and clients as needed
- Ensure accurate employee documentation, contracts, and HR records.
- Handle offboarding processes, including exit interviews, clearance, and coordination of final pay.
- Ensure compliance with Philippine labor laws, company policies, and client agreements.
- Prepare HR reports, memos, and documentation for management or client review.
Requirements:
- Bachelor’s degree in Human Resource Management, Psychology, Business Administration, or a related field.
- At least 1–2 years of HR experience, preferably in a BPO or outsourcing company.
- Strong understanding of Philippine labor laws and HR operations.
- Excellent communication and client management skills.
- Highly organized, proactive, and able to manage multiple accounts or clients.
- Strong attention to detail and ability to maintain confidentiality.
- Proficient in MS Office, Google Workspace, and HRIS tools.
Preferred Skills:
- Experience in employee relations and client coordination
- Background in performance monitoring and reporting.
- Strong interpersonal and problem-solving skills.
- Ability to thrive in a dynamic, fast-paced environment.
