Customer support with Zapier Experience

Responsibilities:      

  • Inbox Management: Efficiently manage and respond to emails in our support inboxes, ensuring all inquiries are addressed promptly.
  • Issue Escalation: Serve as a liaison between clients and technical support teams by escalating complex issues to the appropriate technical staff.
  • Internal Routing: Direct clients to the appropriate departments within the company to ensure they receive timely and accurate assistance.
  • Agreement Creation: Draft and manage agreements with clients, ensuring all documents are accurate and complete. Live Support: Actively respond to live chat inquiries and answer phone calls to assist clients with their immediate needs.
  • Communication Facilitation: Help coordinate and communicate project updates from our team to clients to keep them informed of progress.
  • Access Provisioning: Provide team members with access to client assets such as Asana, Harvest, 1Password, and Slack channels to facilitate smooth project execution.

Preferred Skills:

  • Familiarity with Asana, Zapier, Pipedrive, Airtable, and Slack is highly advantageous.

Qualifications:

  • Demonstrated tech savviness with a robust understanding of software tools and platforms pertinent to the role.
  • Proven experience in a support role, with a strong ability to handle both internal and external communications.
  • Excellent problem-solving skills; ability to address and resolve issues swiftly.
  • Strong organizational skills and the ability to multitask effectively.
  • Outstanding communication abilities, with proficiency in writing and speaking.

Professional Development:

  • Opportunity for Certification: You will have the chance to learn extensively through practical exposure and become certified in any of the tools we use and offer to our clients, including Zapier, Pipedrive, Airtable, Keap, and more.

Career Advancement:

  • Path to Management: This is a growing team, and the right candidate will hav the opportunity to advance and potentially become the manager of the support team as the company expands.
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